AI and Workers' Compensation. Where Are We Going?Oct 16, 2023
Workers' compensation systems present a major opportunity for AI to improve experiences for injured workers, but adoption has been slow. Let's envision how AI could optimize these processes.
First, natural language processing could extract key data from the mountains of unstructured documents involved, avoiding manual reviews. Chatbots could handle common questions from claimants, reducing frustrations.
AI could also accelerate claim validations against policies, allowing faster triaging. With experience, algorithms may even forecast claims likely to become complex so they can be properly assigned.
Computer vision has untapped potential for analyzing photos and videos from incident sites as well.
Most importantly, AI automation of repetitive tasks allows staff to focus on service, care, and nuanced decision-making. The human touch remains vital.
Integrating AI thoughtfully, with oversight, can make workers' compensation systems more efficient, consistent, and compassionate. This improves experiences for injured workers and controls costs.
What challenges do you see with bringing more AI capabilities into workers' compensation systems? How can we implement AI ethically and equitably in this context? What lessons can be learned from AI adoption in other healthcare settings? I'm eager to have an in-depth discussion on the responsible path forward.